CUSTOMER SERVICE POLICY

policy scope & service principles This customer service policy applies equally to all worldwide shoppers, governing pre‑sale consultation, order handling, logistics follow‑up and after‑sales support. We maintain sincere, respectful service without overly deferential attitudes for every customer.

pre‑sale consultation support Our support team offers guidance including size selection, fabric feature explanation, product‑scene matching and care tips for socks, underwear, tees and slippers. We help customers pick suitable items according to personal needs.

standard order processing timeline Once payment is confirmed, we finish order verification, quality re‑check and protective packaging within 1‑3 business days. Delicate apparel items are packed carefully to avoid dirt, deformation or damage during international transit.

global unified delivery standard All international orders share the same estimated delivery window of 6‑12 business days. Expedited shipping service is not available for any region, so every customer receives consistent logistics standards.

permanent free worldwide shipping benefit Every order qualifies for free worldwide shipping with no order‑value threshold. No checkout handling fees or regional surcharges will be added, and all transactions are settled in us dollars.

60‑day official return protection We offer a 60‑day return window counted from delivery receipt date. Customers may submit return requests within this period for manufacturing defects, shipping damage or wrong‑item‑sent issues under policy rules.

fixed refund processing period Once returned goods arrive at our warehouse and pass inspection, refund review and fund release will be completed within 5‑10 business days. Funds go back to the original payment channel in us‑dollar currency.

equal service for all global customers We provide the same level of attentive support regardless of order amount, purchasing location or purchase frequency. All inquiries, order checks and after‑sales submissions receive fair and serious treatment.

continuous service experience optimization We optimize workflows referring to united‑states consumer habits and cross‑border apparel retail feedback. We keep improving response efficiency and problem‑solving experience for a smooth shopping journey.

core service tenet We stand behind every piece of apparel we sell. While holding our giving‑back mission, we take responsibility for product quality and after‑sales experience for every customer around the world.