REFUND POLICY

policy purpose & applicable range This refund policy sets unified return‑and‑refund standards for socks, underwear, t‑shirts and slippers, protecting rights of global customers and standardizing cross‑border after‑sales procedures.

60‑day valid return window All worldwide orders enjoy a 60‑day return period calculated from the date you receive your package. Valid return applications must be submitted within this time frame to enter official inspection and refund workflow.

return‑item eligibility criteria Returnable goods must remain unworn, unwashed, free of stains and odors, without personal alterations. Original tags and complete packaging should be kept. Items damaged by improper personal wearing, washing or modification are not eligible for return. Note hygiene‑sensitive intimate goods follow extra judging standards.

qualified refund & replacement scenarios Full refund, partial refund or product replacement will be supported for objective quality problems such as fabric defects, stitching faults, shipping‑caused damage, wrong‑size or wrong‑style delivery.

evidence requirement for refund application If you apply for returns due to quality issues, please provide clear photos or videos showing product problems. Our after‑sales team will perform objective assessment and offer corresponding solutions.

standard refund processing cycle After returned parcels arrive at our warehouse and pass comprehensive inspection, all refund audit and fund‑issuance procedures will be finished within 5‑10 business days.

unified us‑dollar refund standard All refund amounts are calculated in us dollars according to original payment amount and returned to your original payment method. Actual arrival time is subject to bank or payment‑platform processing speed.

promotional‑order equal protection Discounted summer‑sale items enjoy the same after‑sales protection as full‑price merchandise. Qualified quality‑related return requests for promotional goods will be handled under identical policy rules.

non‑returnable situations Returns purely caused by personal subjective dislike for style, color or fit without objective quality defects will not be accepted, consistent with mainstream north‑american apparel retail norms. Some hygiene‑focused intimate items may have further return restrictions.

policy adjustment & dispute resolution We may adjust policy clauses following united‑states consumer‑protection laws and international e‑commerce standards. All after‑sales disputes shall be judged according to the newest published official policy version.